• BS IT-Networking: Internet Servers (Linux/Windows: DNS, DHCP), Novell Administration, Wireless Networking/Environments, Web Servers (FTP, HTTP, SSH), Active Directory (Server 2003).
 • AS IT-Networking Curriculum: Windows Networking, Cisco CCNA 1 – 4, Tech Math, Business Math, Novell.

NETWORK CONFIGURATION: TCP/IP, DNS, DHCP, Static Routing, Port Forwarding, VPN, Routers, Switches, Firewalls, FTP, NAS,
NETWORK HARDWARE: Cisco Routers, Managed Switches & Access Points. Vanguard/Motorola Routers. Juniper Netscreen Routers & Access Points. HP Managed Switches. Netopia Managed Switches. Home Router/AP combination devices from Linksys, D-Link, Netgear & Belkin.
OPERATING SYSTEMS: Windows 2000, XP, and Vista. Windows Server 2003 and 2000. Red Hat Linux, Ubuntu, and CentOS. MacOS X Tiger & Leopard.
OFFICE APPLICATIONS: Microsoft Outlook, Excel, Word, PowerPoint, Publisher, Access & Visio all with versions 2000, XP, 2003, and 2007. Corel WordPerfect Suite. OpenOffice.
SERVER CONFIGURATION: Active Directory, DNS, DHCP, Tape & Offsite Backup, File Sharing, Synchronization via WAN, RPC over HTTP, SSL & WebHosting.
SERVER SOFTWARE: Symantec Endpoint Security, Symantec Backup Exec, Acronis TrueImage, Symantec Ghost, TimeSlips, VMWare Server/Workstation & SQL Server 2000/2005.
PRODUCTION & DEVLOPMENT SOFTWARE: Adobe (up to CS4) Acrobat, Photoshop, Illustrator, Dreamweaver & Premiere. Sony Vegas Pro, Sound Forge & DVD Architect.
OTHER SOFTWARE: Fred.net, ABC Databases, Microsoft Money, Quickbooks, Quicken & ACT.

• Structured and maintained all network functionality.    •  Network Printing; File Sharing; Remote Access; VPN; Remote Backup System. • Maintained all systems free of viruses and spyware. • Troubleshot/Repaired any Connectivity Issues. • Upgraded PC Systems. • Maintained Network Security and protected important data at all times. • Assured all PC’s had updated hardware to run any software upgrades efficiently. • Utilized UPS systems to keep all important data storage machines protected. • Informed Owner of any upcoming or necessary software upgrades. • Inventoried all tech systems and software licenses for the premises. • Trained employees on new software, upgrades, remote access, VPN, and data entry. • Designed automated backup-via-FTP tool for daily database backups. • Webmaster of AshleyJewelers.com - Web designer of all Service Pages. • Customer Service Representative for buying and selling precious metals. • Site Photographer: Jewelry, Staff, Facility activity, merchandise, website content. • Site Videographer: ChromaKeying, Facility activity, rendered for streaming from the website..

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• Maintained a Secure Windows 2003/XP Network Environment.
• Performed IT Duties with workstations and servers which included (but not limited to) backups, spyware/virus removal, upgrades, and data recovery.
• Servers: Domain Controller with Active Directory and Exchange, Backup Server, File Server, MS SQL Server, MS CRM Server, Nortel Call Manager.
• Performed Website Maintenance.
• Update C# Applications as necessary.
• Created Highly Complex Excel Functions for automating update procedures to the ecommerce database.
• Other Applications used: Great Plains 8.0, Photoshop CS3, Dreamweaver CS3, Symantec Backup Exec, All Microsoft Office Products.

Worked with customer help desk to troubleshoot LAN issues.
 • Participated in customer conference calls.
 • Mentored lower level Customer Support Techs on technical/product questions.
 • Assisted Leads in proactively identifying trends and chronic problems in customer’s networks and recommended corrective actions to either resolve customer’s problems and/or prevent them from re-occurring.
 • Worked with Telco to fault isolate network transport issues.
 • Troubleshot VPN connections.
 • Gathered information and diagnosed to determine root cause of a problem.
 • Utilized in-depth knowledge of customer network topology and monitored networks in the Network Operations Center.
 • Maintained communication with the customer until issues were resolved.
 • Remote accessed into customer networks following customer-specific procedures to confirm connection and power.
 • Assisted customer in identifying and resolving cabling or power issues.
 • Updated the NOC with temporary changes in customer notification procedures.
 • Displayed proficiency in the utilization of company systems and diagnostic tools.

 • Building, Repairing, Troubleshooting, maintaining and sales of desktops, laptops, and peripherals.
 • Designed and maintained networks remotely, on-site, and on the phone for small and large companies.
 • Responsible for Storefront and business operations when owner was on the road and performed Customer Service duties.

 • 10/04 - 01/05: Technology sales person and Computer Technician.
 • Repaired desktop/laptop systems, installed software and peripherals, trained customers, made house calls to install networking equipment and other peripherals.
 • 02/05 - 07/05: "Source Captain" – trained all store employees on current digital service promotions.
 • 08/05 - 11/05: Sales Manager in Training.

 • Work-study job repairing laptops and other student's systems; performed Virus Removal, Spyware Removal, Hardware replacements, and network troubleshooting.
 • Summer 2004, assisted in a Campus-wide network upgrade. Cisco switches, access points, IP phones, and routers were all part of the training.